Terms of Use

Alphaweb strives to provide the best possible service to all our customers, but we will not tolerate any unlawful and/or suspected unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These Terms and Conditions(“T&C’s“), read in conjunction with our Acceptable Use Policy(“AUP“), serve as guidelines that we need impose to regulate the relationship between Alphaweb and You (“collectively referred to as the Parties”). Alphaweb reserves the right to update our T&C’s and AUP at any time, so please check back periodically.

1. Late Payment
   1. It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Alphaweb of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms & Conditions), those services will be billed on a recurring basis, unless otherwise stated in writing by Alphaweb. Alphaweb reserves the right to allocate payments to the oldest outstanding invoice on your account. Alphaweb reserves the right to bill your credit card or billing information on file with us.
   2. Alphaweb provides a 10-day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days will result in account and service suspension until account balance has been paid in full. Access to the account will not be restored until all outstanding payments have been received. We do not charge a reactivation fee.
   3. Non-payment of outstanding service fee invoices will result in termination of the hosting service. There is no guarantee that a backup will be available.
2. Unlimited Traffic/Storage Policy
   1. Our unlimited plans do not have set limits on bandwidth and disk storage. Instead, we have a fair use policy which goes as follows.
   2. Bandwidth and disk storage are unlimited as long as:
      1. They are used as an integral part of your website,
      2. you are not intentionally abusing the service by using excessive bandwidth or disk storage,
      3. you are not violating our terms and conditions, and
      4. you are not impeding our capability to provide other service to other customers.
   3. Email storage under Unlimited packages is subject to the following:
      1. we do not allow long term storage of emails, we reserve the right to remove emails older than 12 months,
      2. we do not allow the use of unattended mailboxes, if an account has unread emails older than 180 days it will be considered abandoned and may be deleted,
      3. emails stored in ‘spam’ or ‘deleted’ folders may be deleted where such email are over 30 days old.
   4. In other words, if you are adding content (images, files, text, etc) to your site and using the service in the way it is intended to be used, then we will not limit the amount of bandwidth and disk storage your site is consuming.
   5. Our intention is that, as long as both parties are being fair, you should not have to worry about bandwidth or disk storage limits. We’ll take care of these sorts of issues so you can concentrate on growing your site.
   6. If, however, you are attempting to take advantage of the service by distributing or storing large files, PDF’s or images, streaming excessive video or hosting music or something similar, then we will request that you cease doing so.
3. SPAM Policy
   1. Alphaweb takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Alphaweb may not use or permit others to use our network to transact in UCE. Customers of Alphaweb may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
   2. If your actions have caused Alphaweb’s mail servers or Alphaweb’s IP address ranges to be placed on blacklists and other mail filtering software systems used by companies on the Internet, you will be assessed a R500 charge to your account for administrative charges incurred to remove and protect mail servers and IP ranges.